5/5
Personal and professional. Made my home purchase experience seamless.
Tamra A
Chandler, AZ
5/5
This is our 3 rd house loan we have gone through Tim. We wouldn’t change a thing. He has made the process less stressful, by being available and great communication. Thanks for another successful home.
Jennifer R
West Richland, WA
5/5
Tim tells it like it is. No frills, just good solid specifics about what you need to provide at all points in the process. Very quick responses every time I asked a question. I've worked with him on multiple loans over several years. I will definitely give Tim a call again when I am ready to make my next real estate loan!
Jeremy N
Battle Ground, WA
5/5
Tim got us a better rate than expected. Great timing and experience with Tim and Steve.
Kent J
Cave Creek, AZ
5/5
Great interest rate and low fees with no unexpected issues.
Isaac T
Mesa, AZ
5/5
Tim Jaap covered all the details and was very pleasant throughout my entire refinance. I got the rate I was looking for and a new lower monthly payment to boot.
Ronald H
Brush Prairie, WA
5/5
Thank you for your great support and constant communication. These are just some of the reasons why I continue to work with you when I consider refinancing. I can trust you to do your best in my behalf.
Kim H
Trabuco Canyon, CA
5/5
This is our third time working withTim. He is very attentive and always there to answer all your questions.
Richard P
Temecula, CA
5/5
Got some push back on my loan from underwriting but Southwest Direct fought for the approval and was able to help ease the mind of the underwriter. Thanks Tim and the Southwest Direct Team!
Abel G
Payson, AZ
5/5
Great experience
Mark S
Bakersfield, CA
5/5
Tim has always made this a great experience every time we have worked with him. He is truly someone that we can rely and depend on to help us and provide us with the best up to date information so that we can make the best most informed decision possible for our family. Thank You!
William M
Lake Havasu City, AZ
5/5
Timothy answered all of our questioins we did not understand. Was very cordial and pleasant to work with. Kept close contact on all issues.
Manuel M
Menifee, CA
5/5
Tim is incredibly responsive and helpful. I appreciate all of his time and effort.
Adam C
Fountain Hills, AZ
5/5
This loan was super complicated and Tim delivered big time on getting all the pieces together in time. I'm a customer for life! I've done several loans in the past with Tim and will continue to use him for all my lending needs.
Jeremy N
Gig Harbor, WA
4.56/5
Very committed to the process, however had many hurdles because of small town location and corona virus concerns. However we were finally able to work through them all.
Gregory H
Quincy, WA
5/5
Tim is extremely knowledgable and helpful and does not seem to mind a large number of questions, and he responds in a very timely way.
Adam C
Prescott, AZ
5/5
We have done two mortgages with Tim and several refinances on our properties. He always gets us the best rates, compared to other companies, and is a pleasure to work with. I recommend him to all of my friends.
Kristen L
Prescott, AZ
5/5
End-to-end, a very good experience. Tim understood and captured my goals and created a plan to efficiently and concisely move my loan through the process. I truly believe he's the best at his role of anyone I know.
Krista K
Paradise Valley, AZ
5/5
The experience was GREAT due to expert knowledge and responsiveness to any questions or requests. What more can you ask for GREAT service!
Debra B
Anaheim, CA
5/5
Tim was extremely responsive and knowledgeable throughout the entire process!
David Morones
Realtor
5/5
We have worked together on a couple of refi, always on spot with information, fast and takes care of business.
William P
Vancouver, WA
5/5
I have used Tim several times for my mortgage needs. He’s done and outstanding job each time I’ve used him
Thomas H
Surprise, AZ
5/5
Love working with Tim. Already worked with him twice and if I could do it again I will.
Christopher B
Tucson, AZ
5/5
Tim was amazing. We completely trust him.
Brian W
Mesa, AZ
5/5
Tim always follows through when we have a question. It was a pleasure working with him!
Sheryl K
Mesa, AZ
5/5
Tim was great to work with as always!
Lee-Ming Z
Seattle, WA
5/5
Tim managed to personalize the experience, and provided consistent, clear communication throughout.
Zachariah A
Seabeck, WA
5/5
Timely and quick response was great.
Miguel M
Anaheim, CA
4.94/5
Tim always gives it to you straight. He tells you where you are at, what you need to get things completed and what the possible solutions are to any problems that arise. Always a very thorough and enjoyable experience working with Tim!
Jeremy N
Gig Harbor, WA
5/5
I stick with Tim at Southwest Direct because he always does a fantastic job.
Benjamin V
Everett, WA
4.69/5
Great rates, very responsive
James B
Ferndale, WA
5/5
Communication was quick and honest. Really appreciate how easy the entire process was start to finish. Much appreciated!
Matthew P
Tempe, AZ
5/5
My “go to” guy for financing.
Darin L
San Clemente, CA
4.81/5
Tim reached out with a good deal and provided logic/recommendations. The transaction was fast and smooth.
Sean R
Kennewick, WA
5/5
Consistency reflective to my prior dealings.
Robert Z
Lynnwood, WA
5/5
We have done multiple home loans with Tim and most recently a refinance. He is always looking out for the best rates and keeping current with market changes. He is knowledgeable in his field. He is reliable and stayed in regular contact with us throughout the process. He made every transaction smooth sailing. We highly recommend him.
Kara L
Cave Creek, AZ
5/5
Tim was on top of things and got our refi done in record time.
Steven M
Newcastle, WA
5/5
I initially worked with Tim 5 years ago so I already had very high expectations. This time I wanted to refinance and I reached out to him at the end of 2020. As expected, Tim delivered and came through in time so I can close my refi before my mortgage payment was due. I got a great rate and he answered all of my questions and was very thorough and always available for my needs even after hours and around the Holidays. Tim's commitment to customer service is unparalleled. Thumbs up. Bravo!!!
Christopher H
Gilbert, AZ
5/5
My scenario was complicated and took a long time--thank you for your professionalism and dedication.
Krista K
Scottsdale, AZ
5/5
Refinancing my home loan was easier than I could have ever imagined. Thank you for making each step easy and doable.
Charles B
Scottsdale, AZ
5/5
Tim has been helpful each time we have worked with him. As far as we're concerned Tim is the only one we'd choose for financing/ refinancing needs. Thanks again Tim.
Aaron B
Lakewood, WA
4.88/5
This is the second refi I have done with Tim. It was quick and painless.
Michel C
Seattle, WA
5/5
Everything. I have worked with Timothy several times and he always takes care of me,
Michael V
Apache Junction, AZ
4.88/5
Tim was knowledgeable and helpful, providing us with the information we needed to make the best decisions for our family.
Ruth A
Scottsdale, AZ
5/5
Process easy from beginning to end for my refi, plus being self employed knew it would be a more difficult process.
Gerald B
Phoenix, AZ
5/5
Process easy from beginning to end for my refi, plus being self employed knew it would be a more difficult process.
Samantha H
Scottsdale, AZ
5/5
Tim was patient and never pushy on the options and our decisions. He gave recommendations and went out of his way to provide alternative solutions when asked.
Geene C
Seattle, WA
5/5
Tim Jaap is knowledgeable and has always worked very hard to process my loans. You won't regret using him.
Shannon K
Long Beach, CA
5/5
This was by far the easiest Refi I have ever done. Tim was very responsive throughout the Refi. I would recommend Tim Jaap and Southwest without hesitation. Great person and Company
Thomas B
Phoenix, AZ
5/5
Tim went above and beyond to walk us through the process and secure the loan
Kimberly D
Scottsdale, AZ
5/5
thanks for being so responsive and working so hard for us.
Adam C
Prescott, AZ
5/5
Tim has done several mortgages and re-fis for us. He is amazing and gets us the best rates. I refer him to all of my friends.
Kristen L
Prescott, AZ
5/5
Tim made sure my buyer's loan was complete and closed on time!
Staci Bell
Realtor
5/5
Easy, trouble free transaction. Communication and document accuracy all professional and managed without difficulty. Mike and Timothy a pleasure to do business with. Fees and rate very competitive. Thank you for your outstanding service.
Michael M
Mountain Hills, AZ
5/5
Timothy was all over it from day one to ensure we were kept informed, in the know, and made sure he was there for us.
Patrick J
Avondale, AZ
5/5
This is my third loan using Tim Jaap. Tim provides a very high level of service in a timely fashion. I highly recommend Tim for all of your real estate financing needs. Alan Carothers
Alan C
Boulder Creek, CA
4.88/5
He is thorough, professional and made a miracle happen where other financial institutions wouldn't. I will definitely use Tim again and refer his services to everybody who is looking to get a loan. I can't thank him enough!
Elisabeth M
Ahwahnee, CA
5/5
Tim is the Man
Jesse G
Kingston, WA
5/5
Was always available throughout the whole process and very helpful. I would definitely use him again and highly recommend him.
Anthony M
Nooksack, WA
5/5
A++. We will absolutely recommend Tim to others! Thank you very much!!!
Eric S
Scottsdale, AZ
5/5
Mr Timothy Jaap was there when we needed him. We had an extremely short window to put in a bid for a home that was going to be only on the market for a few days and guaranteed to sell fast. Tim stayed up late at night waiting for our application so that he would ensure it was correct and processed and in for the next days opening business day. He was always there for us every step of the way regardless of the time or the day, he was there for us!
Ron N
Anacortes, WA
5/5
He was very easy to work with, very professional, and always answered any question to make sure I understood everything going on. I highly recommend.
Christopher W
Tucson, AZ
5/5
Thanks for the helping out my situation.
John M
Long Beach, CA
5/5
My timeline for detachments and deployment coming up was very short and Tim and his team made it possible to close at the right time. Great work all around! Thanks!
Lukas E
Oak Harbor, WA
5/5
Amazing experience, and after working with Tim on 2 different refi's - completely trust in him to execute for us.
Joseph Y
Los Angeles, CA
5/5
Tim was great to work with and kept me informed throughout the process
Brian H
Lacey, WA
4.88/5
Tim is always very attentive and if there are problems, he is quick to take care of them. We have worked with Tim on several loans and that alone should speak for itself.
Scott S
Clovis, CA
5/5
Great customer service and flexibility thank you!!!
Jerome R
Phoenix, AZ
5/5
Tim not only got me the best rate, but he his service was top notch, professional and everything was handled in a timely, efficient manner
Ryan G
Phoenix, AZ
5/5
Timothy always explained everything in great detail which helped a lot. I was very demanding and Timothy was always responsible, helpful and had the knowledge that nobody else had or would share with me. It made the whole experience a learning experience! I will definitely be coming back!!
Brian W
Mesa, AZ
5/5
I have worked with Tim many times. He is always on top of things, answers all question and always returns phone calls. You won't find a better professional in the field. Thanks again Tim for taking care of all our needs.
William P
Vancouver, WA
5/5
Tim made the process of buying a home painless and easy. He is a hard worker and always took the time to answer any questions or concerns that I had. I highly recommend him!
Mitchell K
Scottsdale, AZ
5/5
Timothy did it all great. He was available any time any day of the week. He spent hours guiding me through all the details of the process and thoroughly explaining every single step. He is awesome. If there were more people like him in the US real estate market the home shortage would be even worse. :)
Oleksiy K
Duvall, WA
4.88/5
Nice job Tim! I have never heard of a 15 day close and you pulled it off!!
Jerry B
Peoria, AZ
5/5
Although it took longer than expected to close due to some documents that were delayed by n our end, Timothy made sure to continuously follow up with me in regards to the gathering of such documents for the first mal approval. It was great to have him constantly reminding me of the next steps on our loan.
Wilson P
Riverside, CA
5/5
Tim is always wonderful to do business with. He is very clear and thorough in his emails/communication of what he needs and is always willing to help in anyway he can.
Jeneal R
Scottsdale, AZ
5/5
You the MAN TIM
Jesse G
Kingston, WA
5/5
Tim is a Unicorn. As a Realtor, lending is the part that makes me nuts in a transaction with the hoops, inevitable delays, & sometimes what appears to be a very casual attitude to how their actions affect the lives of real people - which is why I only have two Go-To lenders out of many. Well, now I have Tim! He was amazing. He thought outside the box and advocated for us. He didn't judge us and even went as far as to be thinking of our future, not just an immediate reward for himself. Love him.
Elizabeth B
Anacortes, WA
5/5
Customer service and his knowledge of his business was top notch. I would highly recommend him!
David M
Gilbert, AZ
5/5
Tim was very helpful, friendly and made it easy to get answers to our questions. I would definately recommend Tim as your loan officer.
Gary L
Overgaard, AZ
5/5
"Tim is a breath of fresh air to work with! His constant updates and communication took all of the ""wondering and waiting"" out of the process. He was also forthright and honest when possible concerns arose - he did not speculate about what might happen or make promises when he did not have enough information from the other necessary parties to getting our loan approved. On top of ALL OF THAT, he stayed completely in the loop when our loan was closing on the day his son was born."
Kimberly D
Scottsdale, AZ
4.61/5
Tim was very responsive and always answered our questions, no matter how long it took to explain things. He is also very kind and took time to get to know us. We very much felt like more than just a file number.
Laurie R
Mount Vernon, WA
5/5
We have used Timothy several times now and trust him completely. It makes home buying so much less stressful. If we were to buy a home in the future hands down we would call Timothy. Thanks again for all you do!
Jennifer R
Montesano, WA
4.78/5
Tim turned around our loan in 20 days which we didn’t know at the time was a very short window of time. He is kind, patient and very reassuring with anxious home buyers!
John S
Anacortes, WA
5/5
Timothy found the best refinance rate anyone could get for me. He worked hard to make it happen.
Linda G
Sun City, AZ
5/5
This was a great experience for me and my family. The process was easy and I would recommend to anyone. Excellent service!
William M
Lake Havasu City, AZ
4.61/5
Very knowledgeable with the information that was provided. He is friendly and available for the most part. I don't think that it was Tim's fault but there were numerous mistakes and issues with the title company that was handling our loan, but Tim stepped in to help and address the issues. I would definitely recommend to anyone looking for a loan.
Jaime V
Perris, CA
5/5
Very responsive and loan was funded on time.
James R
Scottsdale, AZ
5/5
We have worked with Tim several times and would highly recommend him. It has been a great experience every time, he is always fast at responding and makes the process go smoothly.
Anthony M
Nooksack, WA
4.94/5
Tim is a very nice and courteous person who was very pleasant to work with.
Kimberly P
Scottsdale, AZ
5/5
Tim made it easy. Thats the most important thing for me. Thanks!
Brian M
Tacoma, WA
4.89/5
Quick to respond. Readily available.
Kristen Z
Lynnwood, WA
5/5
Customer service was unparalleled.
Robert Z
Lynnwood, WA
5/5
Knowledgeable, personable and speedy!
Jaclyn M
Kenmore, WA
5/5
Quick response. Clear communication. Very accommodating throughout the process. Always felt informed and was provided lots of options.
Matthew P
Tempe, AZ
4.81/5
Tim did a great job answering requests in a timely manner and going the extra mile to make sure everything was as pleasant as possible.
Adam C
Signal Hill, CA
5/5
Tim thought outside the box for my situation to successfully complete my refinance.
Thomas H
Peoria, AZ
5/5
This was not our first time using Tim and it will not be our last. His communication is top notch and he makes it a smooth easy process - much appreciated and highly recommend!
Jeneal R
Phoenix, AZ
4.94/5
Thanks Tim for another great refi.
John M
Long Beach, CA
5/5
I have worked with Tim a few times now, buying and refinancing multiple properties. He makes the process easy, and is very responsive. Most recently, I even did some comparison shopping which turned out to really be a waste of time. Southwest Direct was the best value and Tim's service is stellar.
Benjamin C
Everett, WA
4.69/5
We have had the pleasure of working with Tim several times for our housing needs, and we always get quality and personalized service. We couldn't recommend him enough! Thanks so much Tim for your help and always caring and taking our needs and concerns to heart. You rock!
Noel M
Stanwood, WA
5/5
Tim is the best in his profession. His attention to detail is on point, his communication is always very thorough and his mindset is customer oriented. Our family has been doing business with Tim for over 5 years and he has never dropped the ball. It's nice to have someone that you can always rely on... Tim is our guy. Thank you, Tim! You set and maintain the bar high in your field.
Russell M
Frisco, TX
5/5
We have worked with Tim many times over the the past years. His knowledge of the mortgage game is top notch. He has always been readily available and takes the time to find you the best deal for your situation.
William P
Vancouver, WA
5/5
exceptional!
Darin L
San Clemente, CA
5/5
Tim know how to get things done always great to work with him.
Jesse G
Kingston, WA
5/5
This was our 4th mortgage/refinance with Tim! He gets us the best rates and takes great care of us!
Kristen L
Tempe, AZ
5/5
This was my second mortgage working with Tim. He's always accessible and available to assist any way he can with questions or solving problems.
Daniel M
Hoquiam, WA
4.94/5
Tim has helped me with mortgages and refis several times and has always been on top of things. If something is missing he lets me know and was able to get it processed quickly. If recommended him to several people now.
Michael V
San Tan Valley, AZ
4.94/5
Your dedication to our cause and your problem-solving attitude.
Peter S
Woodside, CA
4.94/5
I tried to get this loan done with two local lenders and both of them were unable to help me. Tim Jaap immediately was able to help and was able to get this loan done quickly and efficiently.
Scott S
Prather, CA
5/5
Tim is fantastic. From contacting to inquire on a re-finance to closing was approximately two weeks. The entire process was great, easy, and professional. I have referred numerous co-workers to Tim and will continue to do so.
Elisabeth M
Ahwahnee, CA
5/5
He’s amazing. To the point that I had to call him ask him what his secret is in making someone feel so comfortable and trust in him. He’s a special one.
Joseph Y
Los Angeles, CA
5/5
The promptness, the way whole procedure was conducted with clarity. Everything was well explain to me, each and every step along the way made it clear as to where we in the process of home buying made easier. Again thank you for everything.
Patrice C
Chandler, AZ
5/5
Tim is our long-time agent. We will use him again and again.
Kimberly D
Scottsdale, AZ
5/5
Tim was always available, he was very quick in overcoming any issues . I always felt like he truly cared about my loan process. There was a few frustrating moments in the loan process that was not his fault but he took ownership of the issues and resolved it quickly. I plan to refer his services out to friends and family as often as I can . Thank you sir for a pleasant experience
Mark H
Ocean Park, WA
5/5
Tim is helpful, friendly and timely. Thanks
Brian H
Lacey, WA
5/5
Everything! Tim was personable, accurate, timely, and knowledgeable. I couldn't have asked for more! Tim is the best!!
April M
Tucson, AZ
