Reviews – Nancy Cohen

Nancy Cohen, Southwest Direct Mortgage Loan Officer Reveiws

NMLS# 216797

5/5

Nancy made the whole experience of refinancing easy and straightforward. She explained everything every step of the way and made things clear and easy to understand. I have spoken to lenders before that use lengthy bank lingo and don't explain thoroughly, so it was incredibly refreshing to have the help Nancy provided. Thank you again!!!

Jacqueline M

Chandler, AZ

5/5

Nancy was very pleasant to work with. She was organized and provided us with all of the necessary information we needed. She made herself available to us and made sure all ran smoothly. We enjoyed working with her and would look forward to having her work with us again.

Alyce L

Scottsdale, AZ

5/5

Nancy was kind, considerate, and made us feel at ease and cared for. We would recommend her to anyone!!

Bonnie L

San Diego, CA

5/5

Nancy Cohen went above and beyond my expectations! I have never had a lender give so much attention to detail - I would highly recommend Nancy to ANYONE!

Patricia C

Scottsdale, AZ

5/5

Nancy provided the best mortgage refi experience. She was not only knowledgeable, but her customer service and dedication to providing us with the best possible product was second to none. I would 100% use her again and recommend her to anyone I know. I couldn’t be happier with my experience.

William L

San Diego, CA

5/5

We cannot recommend Nancy Cohen highly enough! NANCY’S PROFESSIONAL KKNOWLEDGE, ENERGY, AND RESOURCEFULNESS result in the highest level of SUCCESS..... with a wonderful new home to celebrate!!

Ellen B

Scottsdale, AZ

5/5

The process was smooth just like the last time!

Beryl J

Chico, CA

5/5

Nancy was very prompt and knowledgeable and was able assist us in a timely, professional manner.

Kathy F

GOODYEAR, AZ

5/5

Nancy is very thorough and precise and is always very responsive. This is the third time I have worked with her and all three experiences have been positive.

Dale H

Scottsdale, AZ

4.94/5

Nancy is super responsive and accurate with all her information. Some of the best customer service I have ever experienced! Repeat customer because of Nancy's great service during our original mortgage.

Brian F

GOODYEAR, AZ

5/5

Nancy Cohen was very knowledgable and answered all the questions I had. She was easy to reach and called back when I left messages. She made me feel very comfortable and it was such a pleasure working with her! I would definitely recommend her to my Family & friends.

Laura M

Phoenix, AZ

5/5

I appreciate your hard work, will definitely reach out later in the future.

Elizabeth H

Compton, CA

5/5

Nancy was outstanding! I had a very challenging transaction and Nancy was on top of it every step of the way! I would not even consider using anyone else ...

Patricia A. Collins

Realtor

5/5

Nancy was extremely helpful with the loan process and made it easy for my family to get into our home quickly.

Angela D

Peoria, AZ

5/5

Nancy was consistently on top of all of our paperwork and communicated regularly.

Autumn H

Cave Creek, AZ

5/5

Nancy’s professionalism and attention to detail are exemplary. Great job!

Linda Beliveau

Realtor

5/5

Nancy makes the refi stressless. I have recommended her to friends, clients and business colleagues.

Nicole G

Cave Creek, AZ

5/5

Nancy is fabulous! She was referred to me by my brother-in-law and now I know why. I wouldn't hesitate to refer her to my friends and family. I appreciated her professionalism, efficiency, and accessibility. Nancy is personable and knowledgeable. She took time to explain things to me when I had questions. I felt important and was treated as a valuable client. Nancy brings her "A" game!

Anna W

Fresno, CA

5/5

Great customer service.

Sheri N

Scottsdale, AZ

5/5

Nancy was fantastic. Moving during Covid from Chicago to Phoenix was incredibly stressful. Nancy held our hand and was always available to help us understand the best choices to make. She was patient and professional, which is not always a combination you find now days. If we had not had her support the move would have been infinitely more stressful. I would recommend her to anyone and everyone. RH Cave Creek

Richard H

Phoenix, AZ

5/5

Professional, informative, Felt like she was with us thru the entire process. Would recommend to anyone looking to refinance.

Gary O

Clovis, CA

5/5

Nancy is prompt and very professional. She is knowledgeable with her product and gets answers quickly. She follows through and is with you every step of the process. I would recommend her, absolutely. Hilda, business owner, home owner.

Hilda V

Scottsdale, AZ

5/5

Nancy is a pro and we have already referred to others.

Charles S

Scottsdale, AZ

5/5

I appreciated Nancy's professionalism and timely communication of the whole process. She made it easy for me to assemble the needed personal data and then kept me informed of the refi progress.

Joseph S

Scottsdale, AZ

4.94/5

Nancy responded to all our questions and anticipated our needs.

William W

San Marcos, CA

5/5

This was our second mortgage loan with Nancy Cohen. I would highly recommend Nancy to anyone. She was great to work with and tried to make the process as easy as possible.

John H

Scottsdale, AZ

5/5

Nancy is a pleasure to deal with. I have complete trust that she provides the best information and recommendations for me to make the right decision. It's rare that I trust someone this much.

Barbara S

Mesa, AZ

5/5

Nancy was as clear as can be. Educational. Prompt. Helped us find the best deal for us. She truly had our best interests at heart. Saved us tons of money and was a true partner throughout.

Scott M

Tucson, AZ

4.81/5

How quick and easy it was plus having someone who would walk through all the steps with you.

Victoria G

Phoenix, AZ

5/5

this is my third transaction with Nancy and she has won my trust and respect. Referrals will continue to come her way.

David V

Payson, AZ

5/5

Nancy was knowledgeable, friendly and customer focused. She ALWAYS replied to my emails within minutes. She is totally up front with you about how the loan is costed out. She came referred to me by a friend in Sweden - and she is so professional and great that I will be referring her to others as well.

Michele J

Altadena, CA

5/5

Nancy was on top of every aspect of the loan process. Everything went smoothly. Nancy was pleasant to work with and we were always confident in her ability to get the job done.

Stephen S

Scottsdale, AZ

5/5

Nancy exceeded our every expectation in obtaining our home loan! She responded immediately to calls, texts and emails. She kept us informed on every step of the process, both ongoing and potential for future items that may have been requested. We always had a comfort level in her abilities to get the job done. An absolute pleasure to work with and someone we would not hesitate to refer to family and friends.

Jill D

Scottsdale, AZ

5/5

Nancy was super communicative, and stayed on top of everything that needed to get done for our refi to proceed, she was awesome.

Joshua V

San Diego, CA

4.94/5

Nancy was very knowledgeable and was able to answer all my questions through the whole process.

Eric B

Tempe. AZ

5/5

This is our third time working with a loan officer, and Nancy is the best. I appreciated her honesty, even when the news aren’t favorable to us. She was very professional yet personable. Her expertise made our refinance happen. I truly believe if not for her, it wouldn’t have gotten done. Thank you, Nancy, from the bottom of our hearts! I’ve already spread the word about you, and will surely be in touch for future mortgage needs.

Tonnerre R

Dublin, CA

5/5

We received Nancy's info from a family friend years ago. When it was time to do this all over again, she was the first person we called. Always a great experience working with Nancy for our refi.

Christopher F

San Jose, CA

5/5

Nancy is always wonderful to work with. She walked us through every step of our refi, focused on getting us the best rates and explained any questions we had. She truly cares about us and wants to make the process as smooth as possible. We trust her advice and I would definitely recommend her to others.

Melissa F

San Jose, CA

5/5

This was the 3rd loan Nancy has helped us with and it was as smooth and easy as all the others

Beryl J

Lake Almanor, CA

5/5

Nancy is always accessible to our needs and finds a way to make it happen. She is knowledgeable, straightforward and always makes the process streamlined and easy. So easy to work with whether you’re a first time buyer, refinancing or buying a second home.

Casey J

Chico, CA

5/5

Nancy is a very personable lady. She was more then helpful to us, which we appreciated so much. She made the process of our refinance so easy, and fast. She is highly recommended.

Christ Y

Scottsdale, AZ

4.94/5

On top of every detail, looks out for YOUR interests, great communicator.

William W

San Diego, CA

5/5

Nancy is highly skilled and knowledgable. She took all the time needed to explain things to me as a new homebuyer. I really appreciate that even though she is very busy, she was always happy to give me guidance and explanations throughout the process. Buying a home was an intimidating undertaking for me, but I never felt like I was out there on my own. Nancy went above any beyond to save me money and keep things progressing smoothly.

Shane S

Phoenix, AZ

4.94/5

First off everyone helped out very much. And were hardworking throughout this process and honest and made sure our opinion counts! You guys made our first time buying a home very spectacular and made the process very successful !!! A big thank you and I would definitely recommend to my family

Rosalio N

Phoenix, AZ

5/5

Nancy was great

Martin L

Scottsdale, AZ

5/5

Nancy was a pleasure to deal with during a stressful time. I can't say enough about how I felt well taken care of by a knowledgeable person. She didn't just respond to situations, Nancy had initiative to find solutions that I feel others might have missed and foresight to plan ahead to avoid last minute problems. I can't thank her enough.

Barbara S

Mesa, AZ

5/5

Nancy was beyond knowledgeable and helpful! If I ever buy again, I will know exactly where to go!

Stefanie L

Casa Grande, AZ

5/5

Nancy was responsive every step of the way and answered all of my questions.

Kenneth H

Scottsdale, AZ

5/5

Nancy was available when ever we called.

Ya S

Tempe, AZ

5/5

You helped me out back in September with purchasing my first home in Tempe. Everything has been great since then! I just wanted to reach out to you and express my gratitude and commend your professionalism. You made the whole process seamless and easy to understand when some aspects were not so easy to retain.

Eric B

San Jose, CA

5/5

Nancy was professional yet friendly and always available to me. I appreciate her knowledge, kindness, patience and assistance throughout the home buying process. Nancy made this difficult time easier, more clear and less anxious for me as a home buyer.

Kristine F

Maricopa, AZ

5/5

She was always available and explained the process that was easy enough for me to understand buying my first home.

Eric B

Scottsdale, AZ

5/5

Completing an application can be a daunting task. Yet Nancy worked with me every step of the way, clearly explaining the issues I was unfamiliar with and making sure I understood. Fantastic experience, wonderful person.

Charles S

Tempe, AZ

5/5

Nancy was fantastic, fast, and always on point. She consistently kept me informed and answered every question I had no matter what time it was. I never felt out of touch from her, never felt out of control of my home purchase. I will absolutely recommend Nancy to all of my family and friends buying a home. Thank you, Nancy!!! We love our new home!!! Jesse and Sarah

Jesse B

Maricopa, AZ

5/5

Nancy was amazing, she went above n beyond to meet my needs and explain everything to me. She was always available to talk immediately even late in the day. My experience in working with Nancy wasn't great it was AMAZING!

Filip L

Rio Verde, AZ

5/5

Nancy was amazing! She answered all my questions in a timely manner and went above an beyond any Lender I have ever used! Thank you Nancy

James N

Maricopa, AZ

5/5

Nancy really went the extra mile in my transaction. Her ability for problem solving and dealing with the other parties was that of a true professional. I highly recommend her services. Joni Judkins HomeSmart Real Estate

Joni Judkins

Realtor

5/5

Nancy went above and beyond while handling our home financing! She stayed on top of every little detail that we may have missed without her help. Although we were living several states away, she was available all hours of the day and night. She treated our home purchase like it was her own!

Teresa A

Cave Creek, AZ

5/5

Nancy is so helpful, amazing and caring person I felt like I have been knowing her for so long . she is always there for you, like I was her only client :)

Rana H

Scottsdale, AZ

5/5

Nancy was wonderful to work with. If given the opportunity I will use her again over!

Susan Z

Scottsdale, AZ

5/5

Nancy couldn't have been more responsive, attentive, or clear throughout the whole process. Even if she couldn't get to my request right away, you better be sure I had an email or a text from her within minutes letting me know she saw my email and would get to it as soon as she could (which was always pretty quickly). This is our third house purchase and, by far, this was the smoothest. I can't recommend Nancy enough.

Melanie H

Scottsdale, AZ

5/5

Nancy was great to work with from start to finish! Always right on top of things and very thorough. There's no need to worry about things getting done when you're working with Nancy!

Greg Mona

Realtor

5/5

Nancy took ownership of our requirement to get the loan and was proactive in getting it approved.

Ebrahimkutty K

Clovis, CA

5/5

Nancy is very thorough and highly knowledgeable with the whole process, extremely nice to work with. Goes above and beyond the expectations and is accessible even on late hours! Would recommend to anyone without reservation.

Ahamed R

Clovis, CA

5/5

We have worked Nancy for many years and everytime she is amazing with; communication, getting us the best rate, working with time differences, forming a relationship with the title company and realtor. We can not recommend her enough!

Wendy W

Flagstaff, AZ

5/5

I came across Nancy Cohen three years ago September. At the time my former husband and I were trying to purchase a home. Nancy was kind and honest enough to tell us that we had some financial issues to work our first. I remember thinking, “What an amazing person. When we are ready to buy in the future, I will look for her.” Well here I am three years later!! I was ready to buy a home, by myself, and I remembered Nancy. She is the best loan officer out there! You will not be disappointed.

Melinda M

Hemet, CA

5/5

Nancy's "ownership" of our loan process meant that we did not have to worry about our loan on an otherwise complex purchase. This is our second mortgage with Nancy and I expect more in the future. Thanks Nancy!

Jeffrey F

South Lake Tahoe, CA

5/5

Nancy was fantastic. As first home buyers we didn't have much knowledge in the process. Nancy was very knowledgable and took the time to go through it with us. She was always available on the phone even weekends. She was fantastic in getting everything together. The title officer even commented that Nancy was the best loans person she has ever dealt with. Nancy made what was a daunting task a wonderful experience. I can't wait to work with Nancy again on my next purchase.

Nathan G

Scottsdale, AZ

5/5

Nancy is absolutely amazing. She handled our original home purchase back in November 2018 but kept her eyes out for lower interest rates and reached out for a refinance. Thanks 100% to her (because my husband and I weren't looking), we're now saving over $400/mo just 7 months after we initially purchased our home. Just like during our initial home purchase, she was extremely easy to work with and kept me up-to-date on the process throughout. Couldn't recommend Nancy more.

Melanie H

Scottsdale, AZ

5/5

Nancy made the financial aspect of a stressful home buying process easier to manage. She was attentive and found the best solution for our financial needs and budget. Nancy was readily available or would return our calls in a timely manner, even when she was out of town. Whenever we had a question or run into a situation, she would expeditiously find a solution. We truly felt like she had our best interest at heart.

Cong P

Scottsdale, AZ

5/5

I have complete trust in Nancy. Working with her is stress free.

Barbara S

Mesa, AZ

5/5

Nancy was great!! She took care of everything and made sure we closed on time and even two weeks early! She answered all of our questions and even answered questions before we could ask them. We will recomend Nancy and the team to all of our friends and family.

Scott D

Phoenix, AZ

4.94/5

This the second time we've used Nancy and she's been great both times.

Susan H

Scottsdale, AZ

5/5

Nancy knows her business. She answered all of my questions and was concerned that I understood all components of the refi transaction. She set expectations and then met them. As a result I knew what was going on at every step of the transaction. Great experience. I refer friends and clients to her and am confident that they will experience the same great service that I did.

Nicole G

Cave Creek, AZ

5/5

Always available and always our advocate in the refinance process. I am a satisfied repeat customer.

Jeffrey F

South Lake Tahoe, CA

5/5

Nancy was great about communicating where we were at each step along the way and making the information accessible to me. She always had my best interests at heart and was available to answer any questions I had.

Todd H

Phoenix, AZ

5/5

Excellent service. Nancy is very knowledgeable and helpful.

Teresa A

Cave Creek, AZ

5/5

Super helpful and always prompt response.

Spencer R

El Centro, CA

5/5

Knowledgeable and courteous loan officer, efficient and timely closing

Morris D

Phoenix, AZ

5/5

Nancy was so knowledgeable and I knew that she was looking after our best interest.

Nicole G

Scottsdale, AZ

5/5

Nancy reached out to me with refinancing options and walked me through every step of the way. She was extremely helpful and I would absolutely go back to her for any future housing ventures

Jacqueline M

Chandler, AZ

5/5

Nancy and Mike were great

Lori H

Visalia, CA

5/5

Nancy has taken such good care of me. Who better? She listened carefully to my goals and then went to work--laser-focused and committed to finding the best possible plan--and genuinely excited when we had found it. So reassuring! It's been a delight working with her. Thank you, Nancy.

Kathleen W

Reedley, CA

5/5

Nancy was amazing to work with. She was the reason I felt so confident throughout this whole process and I would absolutely work with her again in the future.

Madison R

Scottsdale, AZ